FOUR POINTS BY SHERATON SURABAYA, TUNJUNGAN PLAZA, Surabaya – A Smart Stay in the City
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Key details
About the Hotel
Jl. Embong Malang 25-31,
Surabaya,
Indonesia,
60261,
East Java
-
Right in the centre of Surabaya
Perfect
9.1
9.8
/10
4.5
4.8
/5
Loved by Four Points By Sheraton Surabaya, Tunjungan Plaza guests
Warm greetings
Spacious rooms
Comfortable beddings
Delicious meals
Quick laundry service
"My room was big and clean, bathroom was big and clean as well."
Karina F from Japan
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"Hotel is connected to the mall and that's a huge plus for us."
Anonymous
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"Room size is very comfortable if you bring big luggage or more family member."
Rubywijaya from Indonesia
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Amenities
Four Points By Sheraton Surabaya, Tunjungan Plaza offers a robust selection of amenities, including a well-equipped fitness center and a refreshing outdoor swimming pool. Guests can take advantage of concierge services and 24-hour room service to enhance their stay. The hotel features versatile meeting spaces, making it a practical choice for both business and leisure travelers.
Rooms
The hotel houses 348 guest rooms and suites, each featuring comfortable bedding and spacious layouts. Rooms are equipped with a flat-screen TV, a mini Refrigerator, and complimentary bottled water. Select suites include panoramic views of Surabaya's skyline, creating a distinct stay for guests.
Location
Situated at Tunjungan Plaza, the hotel offers direct access to one of Southeast Asia's largest shopping malls. Guests are steps away from top local dining and entertainment options, making it easy to explore the area. The location ensures convenient access to major corporate offices in Surabaya.
Dining
On-site dining options include an all-day dining restaurant and a lobby bar that offers a selection of beverages. The hotel provides in-room dining with a diverse menu, allowing guests to enjoy meals in their rooms. Special dining deals and packages are available for longer stays.
Business Services
Four Points By Sheraton Surabaya caters to business travelers with a well-equipped business center and meeting facilities. The hotel offers high-speed internet throughout the property to support corporate needs. Professional event planners are available on-site to assist with arranging meetings and functions.
Highlights
Location: Direct access to Tunjungan Plaza
Rooms: 348 guest rooms with panoramic views
Dining: All-day dining restaurant and lobby bar
Business Services: Well-equipped business center with event planners
Must-do experiences
Visit Tunjungan Plaza for great shopping and local snacks.
Try the authentic Rawon beef soup at the famous Rawon Setan.
Explore the historic House of Sampoerna for a cultural insight.
Shop for unique crafts at the traditional Pasar Bunga market.
Stroll through the Surabaya East Coast Park for beautiful views.
View all
Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Deluxe Family Room
2 persons
305 sq. feet
1 Double bed
Shower
Air conditioning
room details
Deluxe King Room
2 persons
305 sq. feet
1 King-size bed
Shower
Air conditioning
room details
Deluxe Twin Room
2 persons
305 sq. feet
2 Single beds
Shower
Air conditioning
room details
Premium King Room
2 persons
435 sq. feet
1 King-size bed
Shower
Air conditioning
room details
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Check Dates & Room Rates
See what's available for your travel dates
Amenities
Thoughtfully designed amenities for a comfortable & memorable stay
Facilities:
Perfect
9.1/10Review score
General
Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Children's pool
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Outdoor swimming pool
BBQ facilities
Leisure/ TV room
Back massage
Head massage
Full body massage
Foot massage
Room features
Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Dining Onsite
At Four Points By Sheraton Surabaya, Tunjungan Plaza, vibrant dining options await to tantalize the taste buds. Lime Restaurant serves up Halal Asian cuisine in a family-friendly space, while the Lobby Lounge offers a cozy spot for evening cocktails paired with delightful pastries.
Lime Restaurant
Halal Asian
Ambiance
Modern, family-friendly setting with a welcoming atmosphere.
Key Offerings
Enjoy a variety of mouthwatering dishes that celebrate local flavors, ideal for leisurely meals with friends and family.
Reservation
Not needed.
Open daily from 06:00 to 22:00.
Lobby Lounge
Casual dining for snacks and drinks
Ambiance
Inviting lounge perfect for relaxation with friends and family.
Key Offerings
Pair finely crafted cocktails with fresh pastries and light snacks during the evening, creating a delightful reprieve from the day's adventures.
Reservation
Not needed.
Open for drinks and snacks throughout the evening; exact hours not specified.
Four Points By Sheraton Surabaya, Tunjungan Plaza Location
Jl. Embong Malang 25-31,
Surabaya,
Indonesia,
60261,
East Java
Map view
Jl. Embong Malang 25-31,
Surabaya,
Indonesia,
60261,
East Java
Jl. Basuki Rachmad 8-12 Tunjungan Plaza 4 LG 08-09
Flip Burger
100 ft
Jl. Embong Malang No.31 Tunjungan Plaza 6
Shabu-Shabu On Yasai
200 ft
Jl. Embong Malang 1,3,5 Tunjungan Plaza 5
Ta Wan Plaza Tunjungan
200 ft
Jl. Embong Malang 7-21 Plaza Tunjungan IV Lantai V
Taste Van Java
200 ft
Tunjungan Plaza V 5th Floor
Chung Gi Wa
300 ft
Jl. Jenderal Basuki Rachmat Tunjungan Plaza 5
Thai Street
800 ft
Jl. Basuki Rahmat No. 8 - 12 Tunjungan Plaza 6
Explore Surabaya
Local Experiences
Top Attractions
Activities
Dining
Entertainment
Siola Surabaya Museum
7 minutes walking
Historical exhibits showcase Surabaya's culture and heritage. Free admission available.
Tunjungan Plaza
7 minutes walking
A vibrant shopping and dining destination with over 300 stores and restaurants.
Heroes Monument and 10th November Museum
25 minutes walking
A tribute to Indonesia's national heroes, featuring fascinating exhibits about the nation's history.
Monumen Kapal Selam
25 minutes walking
A submarine museum where visitors can explore a real Submarine and learn about naval history.
Bungkul Park
35 minutes walking
A popular park for jogging and picnics with relaxation spots, food vendors, and cultural events.
June Festival at Tunjungan Plaza
7 minutes walking
An annual festival showcasing local crafts and foods, perfect for families and cultural enthusiasts.
Spa Treatments at the Hotel
0 minutes
Relaxation opportunities with massages and wellness services available on-site. Bookings recommended.
Fish & Co
1 minute walking
Casual seafood restaurant famous for its fish and chips and ocean-inspired decor. Reservations not needed.
Mr. Fox Surabaya
1 minute walking
A trendy spot offering modern Indonesian cuisine in a chic setting; vegetarian options available.
X.O. Chinese Cuisine
4 minutes walking
Celebrated for authentic Chinese dishes and a cozy ambiance, it's perfect for group dining.
Surabaya Plaza
20 minutes walking
A bustling mall with varied shopping and family-friendly entertainment options, including cinemas.
Jazz Night at The Lounge
0 minutes
Live music featuring local jazz artists every Friday evening; a perfect evening out for couples.
Getting around
City Centre
Surabaya3 min
·
700 ft
Airports
Juanda (SUB)33 min
·
13.6
mi
Abdul Rachman Saleh (MLG)130 min
·
53.6
mi
Train
Gubeng Train Station18 min
·
5000 ft
Pasar Turi Train Station Surabaya21 min
·
1.1
mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Public parking is possible on site for free.
Internet
Wireless internet is available in for free.
Breakfast
The hotel offers a full breakfast at the price of Rp 150,000 per person per day.
Children & extra beds
There are no extra beds provided in a room.
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of floors:
12
Number of rooms:
294
Former name
four points by sheraton surabaya, pakuwon indah
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Review score
Based on 1304 verified reviews
9.8/10
Perfect
99%
Recommend
Cleanliness
9.4/10
Comfort
9.4/10
Facilities
9.1/10
Free Wi-Fi
9.2/10
Location
9.5/10
Staff
9.5/10
Value for money
8.9/10
Pros
Friendly staff
Clean room
Comfortable bed
Strategic location
Cons
Massage service
Guest reviews
based on 358 reviews
9.1/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Four Points By Sheraton Surabaya, Tunjungan Plaza
Are there family rooms available that can accommodate two adults and two children?
12 November 2024
Room options include Deluxe Room (28m) with King or Twin beds, Premium Room (40m) with a King bed, and Premium Suite (53m) with a King bed. Unfortunately, there are no specific family rooms.
Do any of the rooms have connecting options for families or groups?
28 January 2025
There are connecting room options: deluxe to deluxe, deluxe to premium, and deluxe to premium suite. Availability is limited, and confirmation occurs upon arrival.
Is there assistance for storing perishable items like frozen food during my stay?
4 March 2025
Frozen food can be stored in the chiller storage during your visit.
Could you provide the dimensions of the king and twin beds?
21 April 2025
The king bed measures 200 cm x 200 cm, and the twin beds measure 140 cm x 200 cm each.
If booking for three guests, will breakfast be included for everyone?
15 May 2025
Breakfast is included for two guests. Additional breakfasts can be arranged during check-in.
How accessible is the hotel from the nearest highway entrance?
6 June 2025
The closest toll access is via Pintu Tol Dupak, which is approximately 15 minutes away from the hotel.
Are there designated smoking rooms available at the hotel?
29 July 2025
Smoking rooms are available across all room types, subject to availability upon check-in.
Where is the hotel located in relation to Tunjungan Plaza Mall?
10 August 2025
The hotel is situated above Tunjungan Plaza Mall, and the lobby concierge is located next to SOGO.
What is the cost of airport transfer to Juanda International Airport?
14 September 2025
The airport transfer service is available for IDR 490,000 net per car one way by Toyota Innova.
Can a confirmation letter be provided for visa requirements when booking directly?
30 October 2025
Confirmation letters are available for direct hotel bookings. However, invoices for third-party reservations are not provided. A stay reference letter can be issued post-check-out if needed.
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