Four Points Surabaya | Direct Mall Access & 2 Pools * From $46

Four Points By Sheraton Surabaya Hotel Exterior photo

Four Points By Sheraton Surabaya Hotel Room photo

Key details

About the Hotel

Jl. Embong Malang 25-31, Surabaya, 60261

Right in the centre of Surabaya

Perfect

9.2

9.8

/10

4.7

4.8

Loved by Four Points By Sheraton Surabaya, Tunjungan Plaza guests

Warm greetings

Spacious rooms

Comfortable beddings

Delicious meals

Quick laundry service

"My room was big and clean, bathroom was big and clean as well."

Karina F from Japan

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"Hotel is connected to the mall and that's a huge plus for us."

Anonymous

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"Room size is very comfortable if you bring big luggage or more family member."

Rubywijaya from Indonesia

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Location

Amenities

Four Points By Sheraton Surabaya, Tunjungan Plaza offers a robust selection of amenities, including a well-equipped fitness center and a refreshing outdoor swimming pool. Guests can take advantage of concierge services and 24-hour room service to enhance their stay. The hotel features versatile meeting spaces, making it a practical choice for both business and leisure travelers.

Rooms

The hotel houses 348 guest rooms and suites, each featuring comfortable bedding and spacious layouts. Rooms are equipped with a flat-screen TV, a mini Refrigerator, and complimentary bottled water. Select suites include panoramic views of Surabaya's skyline, creating a distinct stay for guests.

Location

Situated at Tunjungan Plaza, the hotel offers direct access to one of Southeast Asia's largest shopping malls. Guests are steps away from top local dining and entertainment options, making it easy to explore the area. The location ensures convenient access to major corporate offices in Surabaya.

Dining

On-site dining options include an all-day dining restaurant and a lobby bar that offers a selection of beverages. The hotel provides in-room dining with a diverse menu, allowing guests to enjoy meals in their rooms. Special dining deals and packages are available for longer stays.

Services

Four Points By Sheraton Surabaya caters to business travelers with a well-equipped business center and meeting facilities. The hotel offers high-speed internet throughout the property to support corporate needs. Professional event planners are available on-site to assist with arranging meetings and functions.

Highlights

Location: Direct access to Tunjungan Plaza

Rooms: 348 guest rooms with panoramic views

Dining: All-day dining restaurant and lobby bar

Business Services: Well-equipped business center with event planners

Must-do experiences

Visit Tunjungan Plaza for great shopping and local snacks.
Try the authentic Rawon beef soup at the famous Rawon Setan.
Explore the historic House of Sampoerna for a cultural insight.
Shop for unique crafts at the traditional Pasar Bunga market.
Stroll through the Surabaya East Coast Park for beautiful views.

Location: Perfect

9.6/10Review score

See hotel location on map

Guest Emotional Experience

Safe HavenSolo peace

“As a solo traveler, they made me feel at ease and very comfortable throughout my stay.”

Felicia from Singapore

Explorers, Not TouristsMall explorer

“Having a direct access to TP Mall was conveniently accessible.”

S K

Perfect for Finding FriendsToddler whisperer

“She gave so much attention to my picky eater toddler and I'm impressed that my toddler ate so well here.”

Anonymous

Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Deluxe Family Room
2 persons
305 sq. feet
1 Double bed
Air conditioning
Shower
room details
Deluxe King Room
2 persons
305 sq. feet
1 King-size bed
Air conditioning
Shower
room details
Deluxe Twin Room
2 persons
305 sq. feet
2 Single beds
Air conditioning
Shower
room details

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Check Dates & Room Rates

See what's available for your travel dates

October 2026 - October 2027

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Check-in/ Check-out

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Perfect

9.3/10Review score

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Locker room
Lift
ATM/Cash machine
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre

Guest Parking

Public parking is possible on site for free.

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's menu
Children's pool

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Outdoor swimming pool
BBQ facilities
Leisure/ TV room
Back massage
Head massage
Full body massage
Foot massage

Room features

Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

At Four Points By Sheraton Surabaya, Tunjungan Plaza, vibrant dining options await to tantalize the taste buds. Lime Restaurant serves up Halal Asian cuisine in a family-friendly space, while the Lobby Lounge offers a cozy spot for evening cocktails paired with delightful pastries.

Four Points By Sheraton Surabaya Hotel Restaurant photo

Lime Restaurant

Halal Asian

Ambiance

Modern, family-friendly setting with a welcoming atmosphere.

Key Offerings

Enjoy a variety of mouthwatering dishes that celebrate local flavors, ideal for leisurely meals with friends and family.

Reservation

Not needed.

Open daily from 06:00 to 22:00.

Lobby Lounge

Casual dining for snacks and drinks

Ambiance

Inviting lounge perfect for relaxation with friends and family.

Key Offerings

Pair finely crafted cocktails with fresh pastries and light snacks during the evening, creating a delightful reprieve from the day's adventures.

Reservation

Not needed.

Open for drinks and snacks throughout the evening; exact hours not specified.

Four Points By Sheraton Surabaya, Tunjungan Plaza Location

Jl. Embong Malang 25-31, Surabaya, 60261

Explore Surabaya

Local Experiences

Siola Surabaya Museum

7 minutes walking

Historical exhibits showcase Surabaya's culture and heritage. Free admission available.

Tunjungan Plaza

7 minutes walking

A vibrant shopping and dining destination with over 300 stores and restaurants.

Heroes Monument and 10th November Museum

25 minutes walking

A tribute to Indonesia's national heroes, featuring fascinating exhibits about the nation's history.

Monumen Kapal Selam

25 minutes walking

A submarine museum where visitors can explore a real Submarine and learn about naval history.

Bungkul Park

35 minutes walking

A popular park for jogging and picnics with relaxation spots, food vendors, and cultural events.

June Festival at Tunjungan Plaza

7 minutes walking

An annual festival showcasing local crafts and foods, perfect for families and cultural enthusiasts.

Spa Treatments at the Hotel

0 minutes

Relaxation opportunities with massages and wellness services available on-site. Bookings recommended.

Fish & Co

1 minute walking

Casual seafood restaurant famous for its fish and chips and ocean-inspired decor. Reservations not needed.

Mr. Fox Surabaya

1 minute walking

A trendy spot offering modern Indonesian cuisine in a chic setting; vegetarian options available.

X.O. Chinese Cuisine

4 minutes walking

Celebrated for authentic Chinese dishes and a cozy ambiance, it's perfect for group dining.

Surabaya Plaza

20 minutes walking

A bustling mall with varied shopping and family-friendly entertainment options, including cinemas.

Jazz Night at The Lounge

0 minutes

Live music featuring local jazz artists every Friday evening; a perfect evening out for couples.

Getting around

City Centre
Surabaya 3 min · 700 ft
Airports
Juanda (SUB) 33 min · 13.6 mi
Abdul Rachman Saleh (MLG) 130 min · 53.6 mi
Train
Gubeng Train Station 18 min · 5000 ft
Pasar Turi Train Station Surabaya 21 min · 1.1 mi

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 12 pm

Guest Parking

Public parking is possible on site for free.

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

The hotel offers a full breakfast at the price of IDR 150000.0 per person.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Number of floors:

Number of rooms:

294

Former name

four points by sheraton surabaya, pakuwon indah

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Cleanliness

9.4/10

Comfort

9.4/10

Facilities

9.3/10

Free Wi-Fi

8.7/10

Location

9.6/10

Staff

9.7/10

Value for money

9.1/10

Pros

Friendly staff

Clean room

Comfortable bed

Strategic location

Cons

Massage service

No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.

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Questions of the users

About Four Points By Sheraton Surabaya, Tunjungan Plaza

Are there family rooms available that can accommodate two adults and two children?

12 November 2024

Room options include Deluxe Room (28m) with King or Twin beds, Premium Room (40m) with a King bed, and Premium Suite (53m) with a King bed. Unfortunately, there are no specific family rooms.

Do any of the rooms have connecting options for families or groups?

28 January 2025

There are connecting room options: deluxe to deluxe, deluxe to premium, and deluxe to premium suite. Availability is limited, and confirmation occurs upon arrival.

Is there assistance for storing perishable items like frozen food during my stay?

4 March 2025

Frozen food can be stored in the chiller storage during your visit.

Could you provide the dimensions of the king and twin beds?

21 April 2025

The king bed measures 200 cm x 200 cm, and the twin beds measure 140 cm x 200 cm each.

If booking for three guests, will breakfast be included for everyone?

15 May 2025

Breakfast is included for two guests. Additional breakfasts can be arranged during check-in.

How accessible is the hotel from the nearest highway entrance?

6 June 2025

The closest toll access is via Pintu Tol Dupak, which is approximately 15 minutes away from the hotel.

Are there designated smoking rooms available at the hotel?

29 July 2025

Smoking rooms are available across all room types, subject to availability upon check-in.

Where is the hotel located in relation to Tunjungan Plaza Mall?

10 August 2025

The hotel is situated above Tunjungan Plaza Mall, and the lobby concierge is located next to SOGO.

What is the cost of airport transfer to Juanda International Airport?

14 September 2025

The airport transfer service is available for IDR 490,000 net per car one way by Toyota Innova.

Can a confirmation letter be provided for visa requirements when booking directly?

30 October 2025

Confirmation letters are available for direct hotel bookings. However, invoices for third-party reservations are not provided. A stay reference letter can be issued post-check-out if needed.