FOUR POINTS BY SHERATON SURABAYA, TUNJUNGAN PLAZA, Surabaya – A Smart Stay in the City
About the Hotel
Rooms with City Views
The 293 rooms include flat-screen TVs with cable channels, free Wi-Fi, and laptop-friendly workspaces. All feature the Four Comfort Bed, 24-hour room service, minibars, and floor-to-ceiling windows. Some offer seating areas with views of Surabaya. Bathrooms include bathrobes, slippers, and free toiletries.
Dining at Lime Restaurant
Lime restaurant serves Asian and international dishes. The Lobby Lounge offers cocktails in the evening. Restaurant staff follow local health guidelines, including mask and glove use.
Outdoor Pool Access
Guests can use the outdoor pool. The hotel provides free Wi-Fi throughout the property.
Connected to Tunjungan Plaza
The hotel is adjacent to Tunjungan Plaza, the largest shopping and entertainment destination in East Java. It is 2 km from Gubeng Station and 25 km from Juanda International Airport. Nearby landmarks include Surabaya Plaza (1.5 km) and Heroes Monument (2 km).
Event Spaces Available
The hotel offers a ballroom and conference rooms for events. Safety features include carbon monoxide detectors, fire extinguishers, and a security system. Staff can store items during your stay.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Locker room
- Lift
- ATM/Cash machine
- Coffee shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
- Children's pool
Facilities for people with disabilities
- Toilet for disabled
Spa & Leisure
- Outdoor swimming pool
- BBQ facilities
- Leisure/ TV room
- Back massage
- Head massage
- Full body massage
- Foot massage
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
My stay was fantastic! The hotel is strategically located, right next to the biggest mall in Surabaya, making it super convenient for shopping and dining. The rooms were cozy, clean, and comfortable, despite my late check-in. The service was top-notch with friendly and attentive staff. The dining experience was delightful with incredible dishes. The facilities were well-equipped and maintained.
I had a pleasant stay at the hotel. The rooms are super clean and nice with all the basic facilities you'd expect from a hotel of this standard. The staff were friendly and quick to assist. The location is a plus being right beside the biggest mall in Surabaya, though noise from the street below can be a bit of a nightmare. The dining options were varied and impressive. Overall, a good value for money.
My stay at the hotel was quite pleasant overall. The rooms were clean and big enough for a little family with 2 kids, but it was a standard room without a bathtub. The modern and spacious room faced the city pool and the swimming pool, offering a nice poolside view. The service was really helpful and nice, with great breakfast choices and a really comfy bed and room that also had a nice aromatherapy smell. The hotel's location was excellent, directly connected to the Tunjungan Plaza which is the largest and probably the best mall in Surabaya. The dining options were amazing, with plenty of choices ranging from Western to Indonesian style. However, weekends could get a bit crowded at the dining area. The facilities provided were top-notch, enhancing the overall experience.
I absolutely loved my stay at this hotel! The rooms were super clean and nice with all the basic facilities I needed. It was a pleasure to return to the room at the end of a long day. The staff were very helpful throughout my stay, especially the bell desk and front office. The location was excellent, with direct access to Tunjungan Plaza, the largest mall in Surabaya. The dining experience was amazing, offering plenty of choices for all guests. Overall, a fantastic experience worth every penny.
The hotel is conveniently located next to the biggest shopping mall in Surabaya, making it a strategic choice for families. The rooms are spacious and suitable for families with two double beds, providing a comfortable stay. However, the service was inconsistent with some unprofessional encounters. The dining experience offered a wide selection of local and Western food, but there were issues with the service being too robotic. The location is ideal for shoppers and those seeking convenience, but it can get crowded. The facilities are well-maintained, offering a pleasant stay overall.
Staying at the hotel was a pleasant experience overall. The rooms were spacious and clean with a nice city view, perfect for a downtown stay. Service was top-notch, strategically located in the mall area, and staff were friendly and attentive. The location was central with easy access to Surabaya's iconic spots, although the nearby construction caused some inconvenience. Dining was a highlight with delicious options and a special recommendation from the Restaurant Manager. The facilities were well-equipped and convenient for guests.
My stay at the hotel was a mixed experience. The rooms were clean and spacious, ideal for a solo traveler like myself, but unfortunately, there was a persistent unpleasant odor that lingered even with the use of air freshener. The service was excellent with kind and friendly staff who provided top-notch service, including the chef. The location couldn't have been better, right above Tunjungan Plaza, the best shopping center in Surabaya, making it a strategic spot for shopping and exploring the city. The dining experience was delightful with a wide variety of delicious Western and Indonesian dishes, though the crepes were a highlight. The facilities were above standard, offering everything I needed for a comfortable stay.
My stay at the hotel was fantastic! The rooms were of new decor, very clean, and very comfortable, giving a good view of the town. The service was top-notch, with very happy and kind staff who made the check-in/out process a breeze. The location is perfect, just next to Tunjungan Plaza, ideal for shopping enthusiasts. The dining experience was amazing with a great variety of menu options. The facilities were excellent, meeting all my needs during my stay.
I was pleasantly surprised by my stay at the hotel. The room was ready earlier than I expected, which was great, but unfortunately, it was not entirely soundproof due to thin walls. On the bright side, the breakfast was delicious, and the convenience of being close to the mall made my stay even better.
I had a mixed experience at this hotel. The premium suite room was nice and clean, but lacked some expected amenities for a hotel of this level. The service was fantastic, especially from the concierge and breakfast team, and all staff members were exceptionally friendly and helpful. The location was not ideal due to noise from the street below, but being connected to Tunjungan Plaza was convenient for shopping and dining options. The dining experience offered a wide selection of food but was not perfect for everyone's preferences.
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